Rialtic
Client Experience, Senior Specialist
Client Experience | Rialtic, Inc.
Remote (US) | 5–7 Years Experience | Regular Travel

ABOUT RIALTIC
Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital, and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy platform brings programs in-house and helps healthcare organizations gain full control over processes traditionally managed by fragmented vendors. Today, we partner with leading healthcare insurers and providers to tackle a $1 trillion problem — reducing costs, increasing efficiency, and improving quality of care. Learn more at www.rialtic.io.

THE ROLE
As a Client Experience, Senior Specialist, you will play a key role in how Rialtic reports, understands, and acts on client results, requests, and feedback. You'll own core operational processes behind client interactions — reporting, onboarding and training, support, and issue resolution — so clients get timely answers, accurate data, and real value from the Rialtic platform.
As a senior member of the Client Experience team, you'll serve as a go-to expert and resource for Client Experience Analysts and partner closely with Client Success, Go-to-Market, Product, and technical teams. Where Client Success owns the relationship, this role owns the process: it's a great fit for an operator who builds structure, anticipates client needs, and holds a high bar for accuracy.

WHAT YOU'LL DO
Reporting & Insights
  • Analyze healthcare claims data and results and turn them into actionable insights, working alongside Client Experience Analysts.
  • Prepare and quality-check client-facing reporting for accuracy, including the impact of policy customizations, claim impact for retroactive requests, actual vs. expected results, and trends by program, line of business, policy, and provider.
  • Communicate findings to Client Experience leadership, Client Success, and Go-to-Market so teams can help clients understand their data.
Platform Onboarding & Training
  • Become an expert on the Rialtic platform and application.
  • Manage user onboarding, including account setup, access and permissions management, and security.
  • Deliver hands-on training for new and existing users, and introduce new functionality as it launches.
  • Gather product feedback from clients and share it formally with our Product team.
Client Support & Delivery
  • Serve as a primary point of contact for client inquiries, support, and key deliverables.
  • Manage the support process end to end — logging, tracking, triaging, and responding to incoming requests.
  • Support policy review and implementation by making configuration changes in the Rialtic application and monitoring policy decisions.
  • Support client conversations on invoices and SLAs in partnership with Client Experience leadership.
Client Health & Process Improvement
  • Use internal monitoring to track platform usage and user health across clients.
  • Partner with Client Success to recommend and implement improvements to the processes that shape the client experience.
  • Share best practices and serve as a knowledge resource for Client Experience Analysts.
WHAT YOU BRING
  • 5–7 years of experience in client experience, client success, or healthcare operations.
  • Strong understanding of operational processes and client reporting needs.
  • Working knowledge of how payer organizations operate.
  • A process-oriented approach — you build repeatable systems that make client support reliable at scale.
  • Clear, client-ready communication skills, including explaining data and results to non-technical audiences.
  • Ability to travel regularly to client sites.
NICE TO HAVES
  • Experience in payment integrity, claims editing, or healthcare SaaS.
  • Familiarity with claims data, medical coding, or payer policy.
  • Experience with ticketing or service desk tools and SLA management.
  • Experience mentoring or sharing knowledge with peers.
WHY YOU'LL LOVE IT HERE
At Rialtic, you'll be part of a team that's bold, mission-driven, and values-centered:
  • High Integrity: Do the right thing. Be candid, humble, and respectful.
  • Customer Value Comes First: Our customers are our North Star.
  • Work as One Team: Collaboration and inclusion drive better outcomes.
  • Be Bold & Accountable: Speak up, take ownership, and keep improving.
  • Pursuit of Excellence: Innovate, iterate, and raise the bar.
  • Take Care of Yourself & Others: Wellbeing matters — for everyone.
We offer remote-first flexibility with a home office stipend, meaningful equity and 401(k) match, an open and flexible PTO plan, comprehensive medical/dental/vision plans, and wellness reimbursements including access to TalkSpace, Teladoc, and One Medical. We're headquartered in Atlanta and open to U.S.-based candidates.

DON'T MEET EVERY QUALIFICATION?
Studies show that women and people of color are less likely to apply to jobs unless they meet every qualification listed. At Rialtic, we're building a diverse, inclusive, and authentic workplace — if you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or another role.
Rialtic is an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

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